FAQs

1. Do you have a Privacy Policy?

We take privacy seriously. When you visit our website, our servers collect some technical information about you (web browser type, IP address) and also track which pages you visit on our site. As long as you are not logged in, this information is fairly anonymous and we will use it only to create anonymous statistics. Your personal information i.e. name, phone #, address, credit card information will be kept confidential and will not be sold or share with anyone. We may only provide the information collected about you if, in cases of fraud or other criminal activities, we are subpoenaed to do so by competent legal authorities. For this reason we will not ask nor be able to accept any form of payment over the phone.

If you post to our blogs, you need to become a registered user and you will, of course, leave some additional traces of your identity: contact details, log in, etc. However, unless we are legally forced to do so, we will not combine our server logs to create detailed tracking of your behavior or sessions on our website.

2. How much is shipping?

Shipping costs are based on a flat rate, and the shipping method you choose. If you select a shipping method that can not be applied to the particular item you are purchasing an invoice will be emailed for the shipping cost difference and your order will not ship out until it is paid in full. This is especially enforced when a paddle is ordered. 

Shipping Claims: Greek Divine and More is not responsible if your package is lost or stolen once it is delivered by any of the shipping service offered. You may submit a claim in which we can do on your behalf but most services are only insured up to 100.00. If your order exceeds that amount the difference will not be paid/covered by Greek Divine and More. Please select a shipping option and/or shipping address that you know is safe and secure to be delivered. If you would like to purchase more insurance please respond to your email confirmation that you would like to do so and an associate will be able to assist you.

Shipping Options: Rates will vary if you are in the East or West Coast of the United States of America. Shipping is done from the State of Florida. 

3. How will my order be shipped?

Most orders are shipped with FedEx Home Delivery/UPS Ground Service or USPS Priority Mail Service. If you require some other form of shipping please specify when ordering. (Additional fees may apply) We reserve the right to upgrade shipping if we deem it necessary to meet certain time lines. You will not be charged unless it is per your instruction. 

4. When will my order be shipped ?

If an item is in stock and the order is placed during standard business hours your order will ship out within 24 hours. Most orders are shipped within 3 business days and up to 3 weeks due to the custom manufacturing that is required. The day you place your order does not count in manufacturing time. Items with extra embroidery may take an additional 5-10 business days for manufacturing. Manufacturing begins 24 hours after your order is placed, and cannot be changed after that time. If there is a specific date that you need the product please respond to your email notification and we will let you know if we can meet that request date. Selecting Express or overnight shipping does not imply that your order will be shipped that day or any specific date that you list. It means that the actual shipping/transit time will fall under over night shipping.  Also, if we are out of stock on an item we may ship a partial order so you do not have to wait for restocking, with no additional fee. 

5A. I need my product by a specific date, how can I ensure it reaches me in time?

Due to the customization process of all our products the manufacturing time can take anywhere from 3 days to 6 weeks. The day you placed your order does not count in this time frame. Remember to put the date you would like your product by in the Special Instructions box for the product AND contact a Customer Service Representative to ensure we can meet your time line. Express and Overnight shipping methods will decrease the shipping time, but do not affect manufacturing time. 

Many variables factor into determining turnaround time such as:

Does the manufacturer have your item in stock?
Do we have your organization's letters in stock in the color combination 
that you want?
What is our current workload?
What time of year is it?
How complex is your order?
Will you need special sizes or colors?
Will we have to do design work for your order?

If you would like to know when your order will ship you can call or email us with your order number and we can then provide you with an estimate date of arrival. You will be asked, "When do you need the item?" Please help us help you by being specific. If you answer, "As soon as possible," our staff will more than likely refer to the chart above because these are rough approximations. If you answer, "The morning of September 15", for example, this allows us to check our work calendar for that date and our ordering schedule for that time frame to quickly determine if we can make this happen for you without any rush charges.


If you find that you need your order sooner than we can make it happen without rush fees, we may still be able to accommodate your request. The best way to determine if we can handle your order on a rush basis is to contact us by phone with the specifics of the order. Again, please help us to help you by being specific. We need to know what item you want, the size, how many pieces and when you want it in order to be able to determine if we can help you make it happen. 

We may apply a rush fee of $30 minimum to your order. Also, we may apply rush charges from manufacturers to obtain the materials to complete your order. If necessary, additional shipping charges over and above standard ground rates may be applicable (i.e. Overnight shipping).

5B. I need my product by a specific date, what is the production time and the best way to check the status of my order?

This is the best question you can ask. Production time will depend on the season and availability of product. We try to keep production time at about a week. The best way I can approach this question is to let you know when our peak seasons are. Our busy season usually fall in the months of October, November, March and April. If you are placing your order at this time like everyone else, usually it can be pushed to about 10-14 days. This is why we recommend responding to your email confirmation with a specific date and we will let you know if we can meet that request. 

When it comes to Sorority Jerseys for Rush and or Bid Day please keep in mind that the whole country is ordering these Jerseys at the same time in the early summer. Manufacturing the blanks for these can be up to 8 weeks. 

The best way to check the status of your order is to email Marlene at greekdivineandmore@Yahoo.com with your order number. She will have the best up to date information available for you. If you call the retail store they can give you estimates but may not be able to inform you if there are any delays.  

6. My order is being shipped to an APO/FPO; when will it arrive?

All mail shipped to Military addresses are handled by the government. Once we ship a package there is no way for us to track it or determine whether or not it was delivered. By choosing to have your order shipped to a Military address you are claiming all responsibility for it. Once we ship the package it is your property. We are not responsible for lost, missing, delayed, or damaged packages that are sent to any Military address. You may wish to have your package sent to a US address of family member or friend, and then have it shipped to the recipient. Once again, once a package being sent to a Military address has left our hands it is no longer our responsibility because we have no knowledge of where in the world it is being shipped.

7. Can I have my order rushed?

Maybe. It all depends on what production is working on at that given time. If we can accommodate your request we will. We will not make you believe that we will be able to meet a deadline if we know that we can not. We also can not guarantee any deadlines as things may occur outside of the norm.

8. Are there limitations to the words and designs I can have put on my custom-made clothing because of copyright?

Copyright law prohibits Lasa and Associates, Inc. from reproducing copyrighted, trademarked or patented logos protected by national fraternities and sororities or any other company which has copyrighted materials. Logos such as national crests, insignia and symbols referring to specific Greek organizations may not be reproduced without specific written consent from copyright or trademark owners. This consent to reproduce must be mailed and confirmed by Lasa and Associates, Inc. before the order can be processed. Please send an email letting us know that you are obtaining the correct permission to reproduce any copyrighted symbols and allow extra time for the products to be produced as we must verify that this has been done.

9. Is paying with a credit card secure?

Yes, using a credit card to pay for your order is completely secure. All information is encrypted when it is sent to us and cannot be accessed by outside parties when being transmitted. Additionally, after we receive you order, all information is stored on a secure server that cannot be accessed from the internet.

10. Can I change a product?

Once you have placed your order you have 24 hours in which to make any changes. After that time we put your order into production so you can receive your products as quickly as possible. We treat every order as a rush order and will make each product with the highest standards possible. If we are able to accommodate your request to change a product while it is still in our possession delays and or additional fees may be applied. If you have any questions please call us at 352-375-7391.

All sales are final if it is a custom order or if an item has been customized.

11. Can I return a product or a service?

If you are unsatisfied with any clothing and it is not customized or worn, you can return or exchange it for another item of the same value or pay the difference. Email us at greekdivineandmore@Yahoo.com with your order number and your concern. You MUST return the merchandise within 3 business days of receiving it, and it must be in the same condition in which it was sent. All orders MUST be accompanied with an RMA number which you will receive via email. You will receive a refund for your order minus shipping charges and 20% restocking fee.

Why 20%? This covers the cost of manual labor through out the process of your order as well as the credit card transaction fess associated for processing a card as well as processing a refund.

The customer is responsible for all return shipping charges. Returns should be made by a traceable service, and insurance is recommended. Greek Divine and More is not responsible for returned items that are not received or damaged during return shipping.

All customized orders will be pre-approved before the production begins to ensure the customer receives exactly what they have ordered. If a custom order was done incorrectly based off of an approval from the customer, the customer is responsible for any fees associated to correct those errors. If an error was done on our part we will issue a return label to correct the mistake, after all we are all human and mistakes can happen. The mistake will be fixed depending on the season as soon as possible. Custom orders do not qualify for a refund. 

Custom orders can sometimes be challenging depending on the complexity and delays may occur. We will always do our best to meet requested deadlines but because issues may arise any delays in getting your order does not qualify for a refund. If you are placing an order custom or not please note that missing a requested in hands date does not qualify for a refund or discount as we do not guarantee any deadlines. 

If you file a fraudulent charge back claim there will be a $35 fee added to your order.

If a digitizing fee has been paid towards a custom item that fee is non refundable as it covers the cost to create the image from a vector file to a .dst file which is what the embroidery machines reads as well as a sew out sample for approval. If you are able to cancel the order before the artwork has been digitized then a refund can be applied to the order, minus credit card fees. If artwork is not approved because we are not able to create/convert the file then we will issue a refund. If artwork is not approved because we can not meet the color, size, or expectation then we can release the file so that you can take the file to another company and with the idea that they can match your needs. 

All sales of jewelry, and engraved items are final. Returns of these items will only be accepted if the item is defective or there is an error by greekdivineandmore.com. Returns of these items will only be accepted for exchange for a corrected item.

There are NO returns accepted on clearance items. 

11a. Missing Item

12. Can I cancel my order?

The manufacturing process begins 24 hours after your order has been placed. Orders cannot be canceled after this time. If it is less than 24 hours from when you placed your order you can contact a Customer Service Representative to cancel your order. Orders can only be canceled via email if you inform us that you wish to cancel the order within 24 hours of placing the order. If you file a fraudulent charge back claim there will be a $35 fee added to your order. 

If you do choose to cancel your order within the 24 hour time period, there will be a 2.5% cancellation fee. This fee will be deducted from the total refund amount.

For example:

If you place an order for $50.00 and then decide to cancel the order, there will be a 2.5% cancellation fee subtracted from total amount you paid. The refund would be for $48.75; the 2.5% cancellation fee would be $1.25 

13. Other Questions

If you have any other questions that were not answered here please contact greekdivineandmore@yahoo.com

14. Why can't I find items for my organization on your website?

greekdivineandmore.com adds new products to our selection periodically. There are times when a product is not available for an organization and this is usually due to a manufacturing limitation. Other factors such as number of Greek letters or color schemes may also contribute to a product being unavailable.

15. I have a garment that I received as a gift, can I get it customized at greekdivineandmore.com even if I don't know if it was purchased there?

Greekdivineandmore.com can customize and personalize practically every item bought from a reputable vendor. Accidents happen and if a mishap occurs to your item while in production we are not held responsible for any damaged goods.

We will not accept blanks of an item from an outside vendor that we carry;

examples will be plain Augusta Line Jackets or Charles River Apparel anoraks. 

First, email greekdivineandmore@yahoo.com and tell us the brand of your product for approval prior to you shipping it. Then download our customization form for the type of product that you would like to customize. Complete the product customization form and email to us. When we finalize the layout and quote we will email you an invoice in which you can submit payment online. Then you can mail in your item with your order number. 

You can then mail to: 

Greek Divine and More
3501 SW 2nd Avenue Suite D
Gainesville, Florida 32607

16. Do you off Bulk Discounts?

Most if not all Greek Organization have had their Letters, Shield, and Mascots either Registers or Trade-marked. In order for Greek Divine and More to provide goods and services to these Organizations we need to be Licensed and pay Royalties for each product or service rendered that adds value to an item that we include Letters, Shield and/or Mascots. For this reason we have stopped providing discounts on most of the items we carry.  We do offer bulk discounts on Greek Jerseys.

17. Do you attend State, Regional, National and / or Special Events?

Although greekdivineandmore.com caters many events across the United States every year, we cannot attend every event due to schedule conflicts and prior engagements. You can inquire about our availability by emailing us at greekdivineandmore@yahoo.com

18. Do you have a Store Front?

Our storefront is located in beautiful Gainesville, Florida.

See Contact Us for more information.

19. Can I pay for my order over the phone using my credit card?

NO, we do not accept payment over the phone. We do offer multiple payment options online.  We accept all major credit cards. All orders must be paid in full prior to any work being done either standard or custom.  After you have submitted your order we will process and get your order in line for production. 

Other options of payment for Chapter Orders are:

By invoice: 
If you are placing an order over the phone or email, we will email you an invoice to the email you prefer. Production on your items will not begin until payment is received. 

By Mail:
You may send a chapter check, certified check or money order to:

WE DO NOT ACCEPT PERSON CHECK OF ANY KIND.

Greek Divine and More
3501 SW 2nd Avenue Suite D
Gainesville, Florida 32607

It is a good idea to contact us to let us know that your payment is on the way so that we will be expecting it. 

Please note the following:
We do not start any work until payment has been received. This means nothing will be ordered nor will any design work be done.


For group orders, we must have a single payment and a single contact. This means that one person must collect all funds and pay by one of the methods outlined above. We will not release any part of a group order until the whole order is paid in full.

20. Do you have a catalog?

No, we do not have a printed catalog. If you are curious to know what other options we may have for you. You can browse other organization / collections on our website and then pop us an email with your idea and / or questions. 

21. I don't see my my organization listed. Can you make a jacket for my Greek organization?

Chances are the answer is yes. We can get all Greek letters in a wide variety of colors. If your organization was founded after 1960, we may not have your organization's crest. In this case, if you want it, it will have to be digitized. The cost for this is a minimum of $45.00 in addition to the cost of the jacket.

22. I have a picture that I am going to e-mail to you. Can you create this on the back of my jacket?

We can reproduce almost any non-copyrighted picture on the back of your jacket. Please do not send us any pictures from other Greek store sites or artwork from artists unless you have obtained their written permission and can provide this to us. Their designs are their property. 

23. I have a jacket and I would like you to remove lettering. Can you do this?

No, we do not remove letters or designs from any garment from another vendor.

24.A Why does adding lettering to the jacket close up the pocket? Is there someway that you can guarantee that this will not happen?

Everyone loves the look of the big letters on jackets, but they take up quite a bit of space. If you order standard zig-zag stitching we will be able to save most of the pocket in sizes medium and above. Small jackets can't be guaranteed unless you use 3" letters (versus the traditional 4").

When we put satin stitch letters on a coach jacket, we must place the jacket in an embroidery hoop, avoiding snaps and positioning it so it looks good depending on the size of the garment. For smalls and mediums, there simply is not enough space on the jacket unless we cover part of the pocket. For other jackets, the snaps may be in a position such that we catch the upper part of the pocket. Every jacket is not identical, so there is no way we can guarantee that the pocket will always be usable. For pullover jackets, we sew the lettering directly over the lower part of the front pocket. This partially closes it.

There may be other vendor in the states that offer this option of not sewing the front pocket together and then the jackets that are made over seas usually also save the pocket. 

24.B Why does the inside of my apparel have a white piece of paper?

That is a great question! The majority of the apparel that you see on our site is made in house. In terms of how we choose to make our apparel may be similar or different to what you see from other companies. We use embroidery machines for everything: from Full Embroidery, Applique, and Tackle Twill. We use a sewing machines to sew on patches. We can not simply just put a shirt into a hoop (an apparatus that holds the garment in place so that the machine can do the design) We have to include a stabilizer ( the white paper you see in the inside of the shirt) to keep the garment in place so that it does not move. This is what works for us in terms of putting out the best possible quality of products. 

Examples:

25. What is applique lettering or design?

Appliqué is a French word meaning "apply." In sewing, it is when we take one piece of fabric and apply it to another. For Greek apparel, We apply pre-cut fabric letters to the garment and then stitch around them. This creates a look that has depth and contrast. We also use this technique for many of our jacket designs where a large amount of thread would be required or to achieve more dimension.

26. What is the difference between Zig Zag stitching and Embroider / Satin Stitching?

Another great question! 

Our traditional style of lettering is sewn on the garment using a zig zag method.

It secures the twill letters to the garment. Usually the thread that is used to sew on the twill is in the same color as the twill being sewn. In the example below we have used a gold color thread on top of purple twill so that you can see the difference in the stitching. 

Satin Stitching is a tight close stitch to also secure the letter as well as provide a secondary color. 

Both methods of stitching can be done one one or two layers of twill.

.